Welcome to the Parents' Hub!
We're dedicated to providing you with helpful resources and information to ensure a safe, secure, and positive experience for your child on Rubicon Tutors, both online and in-person.
This guide outlines key considerations and best practices relevant to you as a parent using our platform.
The safety and well-being of children are paramount.
We adhere to safeguarding best practices to create a secure environment on Rubicon Tutors.
Tutor Vetting: We conduct thorough checks on all tutors who interact with children on Rubicon Tutors.
This includes:
Disclosure Checks: To verify criminal records and ensure tutors are suitable to work with children.
Identity Verification: To confirm the tutor's identity using official documents like passports or driving licenses.
Reference Checks: Seeking credible references to assess the tutor's suitability and experience.
Verification of Qualifications: Ensuring tutors possess the claimed educational credentials relevant to their tutoring subjects.
Online Safety: For online tutoring sessions on Rubicon Tutors, we encourage the following:
Using Secure Platforms: We recommend and may provide access to platforms with privacy settings and the ability to monitor sessions if concerns arise.
Clear Communication Guidelines: We establish codes of conduct for online interactions, emphasizing professional behaviour and appropriate communication on Rubicon Tutors.
Parental Involvement: We encourage you to be involved in your child's online sessions where appropriate and to discuss online safety with them.
Reporting Concerns: We have clear procedures for reporting any safeguarding concerns or inappropriate behaviour on Rubicon Tutors. These reports will be taken seriously and investigated promptly.
In-Person Safety: For in-person tutoring arranged through Rubicon Tutors, consider the following:
Meeting in Safe Environments: Discuss with the tutor and agree on suitable and safe locations for sessions (e.g., your home, a public library - ensuring you have permission if required). Avoid isolated areas.
Adult Presence: Where appropriate, especially for younger children, consider having a responsible adult present or within earshot during the session.
Clear Boundaries: Discuss professional boundaries and appropriate behaviour with the tutor.
Our Safeguarding Policy: Rubicon Tutors has a detailed safeguarding policy outlining our commitment and procedures for protecting children. This policy is available here.
Rubicon Tutors is committed to protecting your and your child's personal data.
Information Collection: Rubicon Tutors collects personal data necessary for the functioning of our platform, such as names, contact details, and session information. We will be transparent about what data we collect and why.
Lawful Basis for Processing: Rubicon Tutors processes your data based on lawful grounds, such as the necessity for providing our services (contractual basis) or your consent. For children's data, we will always seek appropriate consent from a parent or guardian.
Privacy Policy: Rubicon Tutors' comprehensive Privacy Policy explains how we collect, use, store, and protect your personal data and your child's data. It also outlines your rights regarding your data, including the right to access, rectify, and erase your personal information. You can find our Privacy Policy here.
Data Security: Rubicon Tutors implements robust security measures to protect personal data from unauthorised access, loss, or misuse. This includes secure storage, encryption where appropriate, and access controls.
Data Retention: Rubicon Tutors will only retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required.
Your Rights: You have several rights regarding your personal data when using Rubicon Tutors, including the right to:
Access your personal data: You can request a copy of the personal data Rubicon Tutors holds about you and your child.
Rectify inaccurate data: You can ask Rubicon Tutors to correct any incomplete or inaccurate information.
Erase your personal data: In certain circumstances, you can request the deletion of your personal data held by Rubicon Tutors.
Restrict processing: You can ask Rubicon Tutors to limit how we use your personal data in specific situations.
Data portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format from Rubicon Tutors.
Object to processing: You can object to the processing of your personal data by Rubicon Tutors in certain circumstances.
Withdraw consent: If Rubicon Tutors is processing your data based on consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at [Your Data Protection Contact Information]. You also have the right to lodge a complaint with relevant data protection authorities if you have concerns about Rubicon Tutors' data processing practices.
As a user of Rubicon Tutors, you have certain rights regarding the services you purchase through our platform.
Services Must Be As Described: Tutors on Rubicon Tutors must provide services that match the description provided on their profile and any agreements made.
Right to Information: You have the right to clear and accurate information about the tutoring services offered through Rubicon Tutors, including the tutor's qualifications, experience, pricing, and cancellation policies.
Cancellation Rights: Rubicon Tutors' cancellation policy will be clearly stated. You may have the right to cancel services within a certain period, depending on the circumstances and the type of service.
Refunds and Redress: If the tutoring service arranged through Rubicon Tutors is not provided as agreed or is of unsatisfactory quality, you may be entitled to a refund or other form of redress. Our dispute resolution process is outlined in our Terms and Conditions here.
Fair Trading: Rubicon Tutors is committed to fair trading practices and will not engage in misleading or unfair commercial practices.
Our Terms and Conditions: Rubicon Tutors' full Terms and Conditions outline the contractual agreement between you and our platform, including details about service provision, payment terms, liability, and dispute resolution. Please review them carefully.
Any learning materials provided by tutors through Rubicon Tutors should respect copyright law. Tutors should not provide materials that infringe on the intellectual property rights of others unless they have the necessary permissions or the use falls under a legal exception (e.g., for illustrative, non-commercial purposes with proper acknowledgement).
Rubicon Tutors is committed to providing clear and open communication. If you have any questions, concerns, or require support, please do not hesitate to contact us at [Your Contact Information].
By using our Parents' Hub and Rubicon Tutors, you can be assured that we are committed to providing a safe, transparent, and reliable service for you and your child. We encourage you to familiarise yourself with this guide and our associated policies for a positive experience.
Choosing the right tutor for your child is a significant step towards their academic success and confidence. With a wide array of talented tutors available on Rubicon Tutors, this guide will help you navigate the selection process and make an informed decision.
Before you even start browsing, take some time to understand your child's specific requirements:
Subject and Level: Be clear about the subject area where your child needs support (e.g., GCSE Maths, A-Level Chemistry, Key Stage 2 English). Specify the current academic level they are working at.
Specific Challenges: Identify the particular areas of difficulty. Are they struggling with specific concepts, exam technique, or overall understanding? Knowing this will help you find a tutor with relevant expertise.
Learning Style: Consider how your child learns best. Do they thrive in a structured environment, prefer a more interactive approach, or need someone patient and encouraging?
Goals: What are you hoping to achieve through tutoring? Is it to improve grades, build confidence, catch up after falling behind, or excel in a particular area? Having clear goals will help you assess a tutor's suitability.
Learning Environment Preference: Does your child learn better online or in person? Rubicon Tutors offers both options, so consider what would be most effective and convenient.
Rubicon Tutors provides tools to help you narrow down your options efficiently:
Subject Filters: Use the subject filters to find tutors specializing in the required area.
Level Filters: Specify the academic level to find tutors experienced in working with students at that stage.
Online/In-Person Options: Select your preferred learning environment.
Price Range: Set a budget to see tutors within your financial constraints.
Keywords: Use specific keywords related to your child's challenges (e.g., "exam preparation," "dyslexia support") to find tutors with relevant experience.
Once you have a list of potential tutors, take a close look at their profiles:
Qualifications and Experience: Pay attention to their educational background, degrees, certifications, and previous tutoring experience. Do they have a proven track record of success with students at your child's level?
Teaching Style and Approach: Read their descriptions of their teaching methods. Do they align with your child's learning style and your goals? Look for keywords like "interactive," "structured," "patient," "engaging."
Specializations: Check if they mention any specific areas of expertise that match your child's needs.
Availability: Ensure their availability aligns with your schedule.
Read Reviews and Testimonials: See what other parents and students have said about their experience with the tutor. This can provide valuable insights into their effectiveness and professionalism.
Don't hesitate to reach out to a few tutors who seem like a good fit. Most tutors on Rubicon Tutors offer a way to contact them directly through the platform. Use this opportunity to:
Introduce Yourself and Your Child: Briefly explain your child's needs and the challenges they are facing.
Ask Specific Questions: Inquire about their experience with similar students, their approach to the specific topics your child struggles with, and their strategies for achieving your goals.
Discuss Their Tutoring Style in More Detail: Get a better understanding of how they conduct their sessions.
Clarify Their Policies: Ask about their cancellation policy, payment terms, and communication preferences.
Some tutors may offer a trial session at a reduced rate or for a shorter duration. This can be an excellent way for your child to interact with the tutor and see if their teaching style is a good match before committing to a longer-term arrangement. It also allows you to observe their interaction and assess their suitability firsthand.
Ultimately, the best tutor is one who connects well with your child and fosters a positive learning environment.
Observe Your Child's Reaction: After an initial interaction or trial session, talk to your child about their experience. Do they feel comfortable and engaged? Do they feel the tutor understands their needs?
Consider Communication: Is the tutor responsive, professional, and easy to communicate with?
Look for Enthusiasm and Encouragement: A good tutor will not only impart knowledge but also motivate and encourage your child.
Remember, you are always welcome to contact us at Rubicon Tutors directly if you have any questions or concerns throughout this process. We are here to support you in finding the best possible tutor for your child.
Once you've chosen a tutor, maintain open communication with them about your child's progress. Regularly check in with your child as well to ensure they are benefiting from the sessions. Rubicon Tutors may offer tools for communication and session tracking to help you stay informed.
By following these steps, you can confidently navigate the selection process on Rubicon Tutors and find the ideal tutor to support your child's learning journey. Good luck!